Chantale and Clinton’s Service Expectations Essay

In general, for their past experience Chantale and Clinton’s service expectations to The Canadian are that they provide very customer-oriented service, that is not only the frontline representatives but also every role within the company and its distributors cares for the customers and always think of the best interests of customers. To be more specific, as what we have seen in this case, Chantale and Clinton coupon expected the following: 1) a quick and courteous response and follow up on their request or phone calls instead of keeps transferring their requests from one party to another; 2) Always stay in touch with the customer and provide recent updates and feedback for important changes (e.g., repair could not come on the day); 3) Reliable service, e.g., if you make a promise then you need to keep your promise 4) On time delivery and repair service as well as timely communication to save customer time; 5) Has department to bridge the gaps or escalation the issue in a timely manner 6) Flexibility, e.g., provide a temporary solution that can help the customer while waiting for the appliance to be fixed (delivery a small fridge for temporary use). 7) Care for the customer needs especially monetary needs, e.g., reimbursement Culture factors that influence the development of these expectations are the couple is middle class and they can afford decent brands of products. Their entire family is well-educated and the couple values achievement and success, environment, material comfort and external comfort. Because of their subculture that they are Canadians, fully bilingual and live in Montreal, they give preferences to products delivered by the Canadian based product supplier â€Å"The Canadian†. Social factors are the reference group, e.g., client service team that the couple kept calling to did provide some courteous and polite response, however they had to repeat the same case over and over again which eventually made the couple feel frustrated and angry. From the family factors perspective, Chantele’s brother failed to enjoy a good meal made her feel even more frustrated with the delay of the repair which she expected it should be done on time. Personal factors are that they are well educated and care about the environment, thus they decided to purchase an energy efficient fridge to save energy. In addition, they prefer fresh foods as well as food that meet the dietary needs of youngest child which can be found when they threw away non-fresh foods and require immediate repair of the fridge. Because they are advisors and accounts who can occasionally work from home, they have the luxury to spend hours of their day time calling and waiting for customer service. From the personality and self-concept perspective, Chantale worked at The Canadian during the past as department manager and he considered himself very customer oriented. Therefore, he would think the others in the firm would be like him or his department. From the lifestyle and value perspective, they are more money constrained than time constrained, therefore, they asked for reimbursement for the loss of foods.

Hammurabi’s Code: Revenge or Justice

Andrew Zobel Christian Woodfin Tim Koehler Justice and revenge, while often lumped together, have very distinct differences. Revenge, in its most basic meaning, is â€Å"exact punishment or expiation for a wrong on behalf of, especially in a resentful or vindictive spirit. † Justice, on the other hand, has more of a heroic feel to it. Justice is the right thing, while revenge is frowned upon in society. Justice is necessary, revenge is not.Every successful civilization in history has had a strong system of laws and punishments, and Hammurabi’s Sumerians were no exception. Hammurabi’s code evokes a strong sense of justice rather than revenge. While his laws were very strict in nature, they were simply disciplinary measures needed to keep the common man in line. The â€Å"eye for an eye, tooth for a tooth† method of discipline, while being quite primitive in compassion for those breaking the law, is still justice at its inner most core.The first three laws i n Hammurabi’s code have to do with protecting the accused. Nowhere in these decrees is revenge a factor; this is all about preserving integrity for the individual. Rules twenty-two to twenty-five have to do with theft and robbery. It is not simply an act of revenge to pursue those in violation of the law and punish them, it is to balance out both sides of the equation. If someone feels the need to steal, then he or she shall face the consequences put forth. Hammurabi was quite strict on adultery.If someone was found having an affair, they were either run out of town, paid a hefty fine, or were put to death. Having such severe punishments for crime really whips the subjects into shape. Had there been less of a penalty, the common man would take advantage of these laws because of no fear of the consequences. If revenge was the core of a legal system, then society could not propel itself forward; it would be too worried about getting even, thus causing it to self-destruct. Witho ut law and order, civilization and a prosperous community cannot exist.

Rebellion of 1837

Dannicah S. Blk 2. 3 Rebellion of 1837 After learning about the rebellion of 1837 and constantly taking notes, I realized the rebellion was not successful in overturning the government but it did unite both Upper and Lower Canada together. This was able to take away any differences of the two cultures, English and French. The impact did not happen immediately as intended though. In fact it caused the government to get back at the reformers and concentrate more on their punishment such as transportation, hanging, flogging and deaths for the rebels, instead of working on fixing the colony.You can tell that Canada had a serious political problem that was in desperate need to be improved. When the Chateau Clique and the reformers squared off against each other, the British did nothing to ease tension. They appointed James Craig, an anti-French as governor just to arrest those who criticized the government and brought soldiers to intimidate the French. The French Canadians disapproved of the British democracy and found it very difficult to accept. There were numerous reasons why many French Canadians resented the government.Three important ones were because of how discriminative economically and politically the government was of their language and culture, how they were given unequal taxation, and for their lack in power over the government. Although, this all happened in Lower Canada. The rebellion in Upper Canada was to bring an American style democracy because they, as well as the people in Lower Canada, believed that their government were discriminative against the French. The reason why I believe the rebellion in both Lower and Upper Canada was unsuccessful because they did not have any reasonable impact on any British colonies immediately.To begin with, the Rebellion in Upper Canada failed miserably because of their lack of military experience. Many rebellions were killed during battle and several were arrested. Some even fled to America, they were no match fo r the British. This rebellion would have been more successful if the Catholic Church participated but church leaders advised parishioners to stay loyal to the British. The rebellion in Lower Canada ended quickly. The rebellion in Upper Canada also did not turn out so good as well since the British military overpowered them.Even though Mackenzie, leader of the Upper Canada rebellion, took time to train his rebels and plan, the whole event all just led to deaths and arrest of many patriots. Mackenzie also escaped to America where he gained supporters there. In the end the British government continued to rule of Canada where they focused on discussing major punishment for the rebels. In my opinion, the leaders who led the rebellion of both Upper and Lower Canada were very similar. They could motivate emotions with words but they had no idea how to organize their supporters into affective forces.Eventually, Britain’s ways of administrating the colonies would have to change. John Lambton, the Earl of Durham, a reformer politician, realized the whole cause of the rebellion was the conflict between the English and French. He then proposed that Upper and Lower Canada should be united. In conclusion, the whole Rebellion was not successful as planned since the impact did not happen immediately but when Lower and Upper Canada was united it developed a new country. However, both leaders of the Rebellion returned to Canada eventually and were considered heroes by some and other as troublemakers.

Brief to Validate Part1 and Part2 in Uk

UK qualifications and Overseas qualifications ARB does not directly recognise any qualifications from outside the United Kingdom, so I need to pass the Board’s own Prescribed Examination at the relevant level if I wish to progress towards registering as an architect in the UK. Examinations normally run every three months on the first Tuesday, Wednesday and Thursday in January, April, July, and October. Before dates for the examination are set, I must submit: a completed application form with the prescribed material to confirm eligibility (certificates, transcripts information about the curricular content of the course of study completed etc. ) †¢ a completed Comparative Matrix, along with all my supporting material backing up whether it meets the ARB criteria. †¢ the prescribed fee. ?1671 per part, so would be ? 1671 for part 1 in October this year or January 2014 (depending on my confidence level), and ? 671 for part 2 in 2014 or Apr 2014. All being well, I will be notified of the dates of examination within three weeks of the application being received and accepted by the Board. The Examination (same for part1 and part2) The examiners, in the first instance within a period of up to 60 minutes, will make a judgment as to whether or not the Comparative Matrix and supporting material demonstrate that either: (a) all the criteria are met; or (b) half or more of the criteria are met If the Comparative Matrix and supporting material is considered by the examiners to meet the requirements of (a) or (b) above, the examiners will prepare a series of questions to ask the candidate orally at the examination interview. This interview will be for a period of up to 45 minutes. Possibles outcomes If the Registrar is satisfied, taking into account the report of the examiners and any reports or advice from the independent examiner(s), that the candidate has demonstrated the required standard of competence, he or he shall notify the candidate that the relevant examination has been passed or failed. Or if the Registrar is unable to decide on the basis of the material before him or her as to whether or not the candidate has demonstrated that I had met all the criteria, the Registrar may consult with the Prescription Committee and may require that the candidate be re-examined. Re-examination will not normally incur payment of the prescribed fee, but this shall be at the Registr ar’s discretion.

Journel 4 Essay Example | Topics and Well Written Essays - 250 words

Journel 4 - Essay Example t about the menu, but it is written separately in the poem which, I guessed, meant that the poetess wants to talk about everything that she has not got in her life. I guessed that it meant that the joy of reading the menu and fantasizing the food she had ordered was so big that she had forgotten about all the worries of life and whatever she had not been blessed with. I always read a poem by looking at its message that the poet has in mind, and while reading this poem, the same thought of finding the message led me towards Harkin’s convention of significance. I was frustrated at the start when I gave the poem the first go-through, because I was not able to understand what the lines â€Å"It’s when the artichokes†¦and leather† (lines 6-15) meant, and whether they were related to the poem, but a second go-through made me understand that these lines showed the girls’ excitement. The poem is a little unconventional because it is not simple to understand, but is interesting at the same

Facebook privacy Research Paper Example | Topics and Well Written Essays - 1500 words

Facebook privacy - Research Paper Example nd, the majority of young Americans, who constitute the largest proportion of the users of Facebook and other social networking sites, worry less about their privacy. In February 2011, DHS announced that they planned to roll out a program that would make it possible for them to censor media content, including data relating to social media(Wagner 390). The program would gather personal data of the users of Facebook and other social networking sites and relay that information to all levels of government, foreign government and private companies. In part, the data would be gathered by undercover agents who would disguise as ordinary social media users while, in the real sense, they were on these sites to spy on genuine users. The agency also indicated that it would store personal data for a period not exceeding five years. This program sounded so sinister that one wonders why the DHS had to announce it. Nonetheless, under the program, the government has continued to collect the personal information of the users of Facebook. This program and the policy underpinning it are a serious infringement on the civil liberties, especially the right to privacy, the Constitution grants to every American. The government must abandon them and seek alternative ways of achieving their ways. The journey toward a federal policy on the freedom of Internet kicked off to a slow start in early 2010(Wagner 398). Then, in early 2011, the Egyptian revolt, to which Twitter and Facebook added fuel, injected some impetus into the process. The development in Egypt made the federal government see the urgent need for a policy that would help security agencies circumvent barriers to combating cyber crime, while at the same time making it difficult for dictatorial regimes to employ the same technology to suppress divergent views. The process of enacting the policy was slowed down by heated debates over which projects the policy needed to prioritize. Moreover, questions were raised over the rather

Colonization of african americans Essay Example | Topics and Well Written Essays - 750 words

Colonization of african americans - Essay Example I used to have an older brother, but we got separated when he got sold off to a different family. I hope he is well, wherever he is. I haven't seen him in 10 years. When we first came here to Georgia, we were scared because we didn't know what kind of family we'll serve, or if we will yet again be separated. As my Ma and Pa anticipated our expulsion from the South Carolina rice plantation we called home since before I was born (they were just too many of us slaves than they can handle), I can hear them praying for a better owner—people who will not whip us when we make mistakes or if they think we're being lazy. I remember playing inside the trunk of a big old tree far from the rice plantation, but being careful so that no white people can see me. The clay house we share with another family is hot in the summer, and being a young boy, I want to go out and play. But if they see me, there'd be big trouble for sure. So I found myself a hiding place in a tree. Ma always told me ac tions have consequences, and if I'm not careful, then she couldn't shield me from the eyes of our owner. Consequences means whipping and no food rations—especially if we caught our master's attention when he was drunk. That's asking for big trouble. The fusion of bad disposition alcohol would mean at least 10 whips. So, Ma and Pa were both happy and scared we were about to be resold or "imported" as they call it—happy to be leaving our cruel master, but scared to be sold to a more cruel owner. While we were being auctioned off in cuffs, after my brother was bought by a different man, the three of us gave an inaudible sigh of relief when we were purchased by one man. He looks stern but fair, although we dared not look into his eyes, afraid he might think we're insolent and get off on a bad start. It turns out he was a general who just invested in a small cotton plantation and only needs more than a dozen hands to work the fields for starters. Our new home in Georgia was more livable. We were given our own hut and it even had a small fireplace! Although we miss our fellow slaves we left behind or were sold to others—especially my brother—life was starting to look good. Our assimilation into the Georgia life was smooth. The general bought two other families—parents who can still work hard who had sons who were young, but ready to work. Unlike in our old life, we were given enough food to eat and allowed us not to work on Sundays, except during harvest season when we had to work 16 to 18 hours a day. Missus and master treated us like people, where before we were treated almost like animals. As long as we work hard and are honest, we didn't go hungry. They gave us a fair share for our daily cotton weight. Although we were used to having to work with a lot of slaves, here, we became like a close-knit family because slave owners in Georgia are not as many. Most of the people disapproved slavery, and maybe this is why our masters wer e good to us. Because there were so few of us in our community, segregation—although not a law—was apparent. It was like a hidden code. When you see whites on the road, you automatically give way. It's my birthday today, and we celebrate it by making a bonfire and roasting the extra meat given to me for this special day. Before we came here, we never got to celebrate birthdays. Anyway, because it's my birthday, I wonder where I really came from and